Privacy Policy

1. Information We Collect

Personal Information You Provide:

• Name and contact information (email, phone number, address)
• Service preferences and property details
• Communication preferences and opt-in consent records (including timestamps)
• Payment information (processed securely)
• Any other information you choose to provide

Non-Personal Information Collected Automatically:

• Browser type and version
• IP address
• Pages visited and time spent
• Referring website addresses
• Device information
• Cookies and similar tracking technologies

Customer Communication Records:

• Service inquiries and appointment details
• Customer preferences and service history
• Feedback and review submissions

2. How We Use Your Information

• Provide, maintain, and improve our pressure washing services
• Process service requests and transactions
• Send service confirmations and updates
• Respond to comments, questions, and customer service requests
• Send technical notices and security alerts
• Monitor and analyze trends and usage
• Comply with legal obligations

3. SMS/Text Message Policy

This section complies with the Telephone Consumer Protection Act (TCPA) and applicable regulations.

Opt-In & Consent:

You must provide explicit opt-in consent before receiving any text messages from us. We maintain timestamped records of all opt-in consent. No promotional SMS content will be sent without your express consent.

Types of Messages:

• Service appointment reminders and confirmations
• Service updates and scheduling changes
• Customer service communications
• Responses to your inquiries

Frequency: Message frequency varies based on your interaction with our services, typically 2-5 messages per service request.

Opt-Out Instructions:

• Reply STOP to any text message to immediately cancel. You will receive a one-time confirmation message, and no further messages will be sent unless you re-opt in.
• Call (919) 638-4259
• Email abcleanpwash@gmail.com

Help & Support:

Reply HELP to any text message for assistance, or contact us at abcleanpwash@gmail.com during business hours (Mon-Fri 8AM-5PM).

Carrier Information:

• Message and data rates may apply based on your mobile carrier plan
• Consent is not a condition of purchase
• Carriers are not liable for delayed or undelivered messages
• Service is compatible with all major U.S. carriers

Opt-In Data Protection:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

4. How We May Disclose Your Information

We do not sell, trade, or rent your personal information. We may disclose limited information only in the following circumstances:

• With service providers who assist our operations (payment processors, scheduling software) under strict confidentiality agreements
• With subcontractors providing support services such as customer service, solely to fulfill your service request
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer, merger, or acquisition
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure SSL encryption for all data transmission
• Limited access to authorized personnel only
• Regular security assessments and reviews
• Employee training on data protection practices
• Secure storage of physical records
• Breach notification protocols — in the event of a data breach affecting your personal information, we will notify affected individuals as required by applicable law

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Your Rights

• Access: Request a copy of your personal information
• Correct: Request correction of inaccurate information
• Delete: Request deletion (subject to legal obligations)
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw your consent for data processing at any time by contacting us
• SMS Opt-Out: Reply STOP to any text message to immediately stop receiving SMS communications
• Data Portability: Request data in portable format
• Complaint: Lodge a complaint with a supervisory authority if you believe your data rights have been violated

7. Cookies & Tracking

We use cookies to:

• Remember your preferences
• Understand how you use our website
• Provide personalized experience
• Improve our services

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age.

10. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act.

12. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. Changes will be posted on this page with an updated effective date.

13. Contact Us

Absolutely Clean Pressure Washing by Stew

• Owner: Stew Esposito
• Phone: (919) 638-4259
• Email: abcleanpwash@gmail.com
• Address: 6300 Creedmoor Rd, Raleigh, NC 27612
• Website: absolutelycleanbystew.com